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Terms and conditions

PRODUCT GUARANTEE

The products manufactured by VENAIR are guaranteed in the way specified in this document, in no case covering claims for any injury caused by these products.

Cover of the guarantee

The product guarantee lasts for a period of six months as from the date the product is sold (invoice date). VENAIR guarantees that its products have been manufactured without defects, either in the materials or in the labor, and have been designed and produced in line with the data sheet specifications and in accordance with industrial standards and practices.

The VENAIR products are NOT authorized for either medical or hospital applications. They are only suitable for the expressed certified applications.

Within the guarantee period, VENAIR will be responsible for any defect in the product’s operation due to its manufacture, replacing the product once the technical department of VENAIR has verified that it has a production defect.

The product will be replaced EX WORKS, with the client meeting any transport and installation costs. The guarantee of VENAIR only covers its products and will not cover, in any case, other materials, labor costs due to the replacement of parts, repairs or other ensuing costs.

The product will only be replaced if it is returned to VENAIR duly packaged and with the claim form duly filled out.

Invalidation of the guarantee

This guarantee will not be valid if the product supplied by VENAIR has not been stored, handled, assembled or started up in accordance with the conditions specified by VENAIR in catalogues and technical files, or when the product has been damaged due to it being exposed to inappropriate external agents (chemical or corrosive agents, unsuitable voltages, incorrect electrical installations, etc.).

Neither does this guarantee cover the habitual wear and tear of the product.

 


PRIVACY NOTICE

Privacy is of great importance to Venair and we want to manage your personal data transparently. Therefore, we inform you about our privacy policy and how all personal data sent through our web is managed and protected.

How do we use your personal data?

We will use your personal information to process and manage messages related to possible questions about the products that Venair offers or quotations.

Your personal data including your email, becomes part of the file owned by Venair Ibérica SAU. You can exercise your information, modification and cancellation rights to Venair Ibérica SAU. Terrassa by sending an email to: dataprotection@venair.com

Also, we may use your personal data to send product or company information and / or promotional product campaigns in order to inform about our product portfolio, the brand, featured products, launch of new products and even communications related to the company.

What kind of personal data do we process?

We will only process contact information such as: name, company, telephone number and email.

Who has access to your personal data?

The personal data collected will be processed automatically and incorporated into the corresponding automated files by VENAIR Ibérica SAU.

Under no circumstances, we exchange your personal data with third parties outside the Venair group.

How long do we save your data?

We will keep your data while you remain as an active contact. However, if at any time you wish to delete your account, you can send an email requesting the censorship of your personal data to be considered an inactive user. We will keep your personal data in case a legal requirement arises.

Who stores your personal data?

The Spanish company Venair Ibérica SAU, is responsible for the treatment of personal data that you provide us and is responsible for the aforementioned personal data in accordance with the applicable regulations on data protection.

Venair Ibérica SAU

Calle Cerdanya 26, 08226

Terrassa, Barcelona

Merchant Registry Number: A58119934

Where do we store your data?

The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

For transfers outside the EEA, Venair will use Standard Contractual Clauses and Shields as safeguards for countries without adequacy decisions from the European Commission.

What is the legal ground for processing?

The treatment of the personal data of your account is based on the consent that you provide us by accepting what is stated in the legal notice before sending the completed form of consultation to Venair Ibérica SAU.

What are your rights?

Right to access:

Anyone has the right to obtain confirmation about whether Venair is treating personal data concerning them, or not. You can contact us to send you the personal information we treat about you by email by contacting: dataprotection@venair.com

Right to portability:

You have the right to obtain a copy of your data in a structured format. It will only include the personal information that you have given us.

Right to rectification:

You have the right to request the rectification of your personal data or the completion of incomplete data.

Right to erasure:

You have the right to obtain the deletion of any personal information about you processed by Venair at any time, except in the following situations:

•You have a pending issue with Customer Service

•You have a pending order that has not yet been sent or whose shipment has not been completed.

•If you are suspected or confirmed that you have misused our services in the last four years.

Your right to object to processing based on legitimate interest:

You have the right to object to the processing of your personal data. Venair will not continue to treat personal data unless we can demonstrate compelling legitimate reasons for the treatment that prevail over your interests, rights and freedoms, or for the formulation, exercise or defense of claims.

Your right to object to direct marketing:

You have the right to oppose direct marketing, including the elaboration of profiles made for such direct marketing. You can disassociate yourself from direct marketing at any time by following the instructions provided in each marketing email.

Right to file a claim with a control authority:

If you believe that Venair managed your data in an incorrect way, you can contact us. You also have the right to file a complaint with the competent data protection authority.

Right to restriction:

You have the right to request that Venair limit the processing of your personal data in the following circumstances:

•If you object to the processing of your data based on the legitimate interest of Venair.

•Venair must limit any processing of such data pending the verification of legitimate interest.

•If you claim that your personal information is incorrect, Venair must limit any processing of such data until the accuracy of the information is verified.

•If the treatment is illegal, you can object to the deletion of personal data and, instead, request limitation of its use.

•If Venair no longer needs personal information, but you need it for the formulation, exercise or defense of claims.

If you believe that Venair managed your data in an incorrect way, you can contact us. You also have the right to file a complaint with the competent data protection authority.

How can you exercise your rights?

We take data protection very seriously, so you can always contact: dataprotection@venair.com.

Updates to our Privacy Notice

We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.